When will my product be shipped for my purchases?

Your orders placed before 2pm will be prepared and shipped on the same day. Orders placed after this time will be shipped the next day. Orders placed on weekends and holidays will be shipped within the next business day.

When will the orders I place in the evening be shipped?

Your orders placed after 2pm will be completed and shipped the next day.

In how many days will my cargo reach me?

After order and payment, it will be at your address within 7-9 working days.

How can I track my cargo?

After your cargo order process is completed, you can track it with your Postal cargo order number sent to your e-mail.

Which shipping company do you work with?

Your orders are sent with Austrian Post cargo.

Will I pay for shipping?

Except for the free shipping campaigns, a shipping fee is charged for the shipping process. Shipping prices are added to your order during payment, including VAT.

When will my orders be shipped on weekends and holidays?

Orders placed on weekends and holidays will be shipped within the next business day.

Where can I track the delivery status of my order?

You can get information about the status of your order process and view it on the Order Tracking page.

Can I change my order delivery address?

You can change your order delivery address by calling +1 929 207 27 30 phone or emailing [email protected] before the order is shipped.

Who covers the shipping fee for Returns, Cancellations and Changes?

In case of returns, cancellations or changes of the products for any reason, the shipping fee for the product to be returned is covered by the customer.

Is the shipping fee refunded in product cancellation?

In case of cancellation of the product order after the shipping process, the shipping fee is not refunded.

Important information

Your order is insured against all damage and loss that may occur during the shipping.

Please check your package for damage during delivery. Let us know in case of damage.

Tel: +1 929 207 27 30